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FAQ

KP Kitchen Taiwan Story

What is KP Kitchen Taiwan?

Our goal is to make baking as easy as possible in a microwave with convenient smaller portions. We used 30 plus years baking experience to come up with the first microwave cake mix created for Asian kitchens. With our commitment to genuine flavor, we only use locally-available, quality ingredients.

Most of all, we delight in sharing our love of baking with our family, friends – and now – you!

Who are Karen and Patrick? The KP Story

The ‘K’ and ‘P’ of KP Kitchen Taiwan are Karen and Patrick – a Canadian/American couple who now call Taiwan home.

Before she was tall enough to see over the counter, Karen followed her mother around the kitchen cracking eggs, measuring milk and mixing in the flour. At nine, she baked her first solo cake – chocolate, of course - as a surprise for her kitchen mentor.

While at college, Patrick got a full-time job at a local bakery. He hauled 50-pound sacks of flour and learned the difference between buttercream and ganache while developing a taste for finer ingredients.

Since Karen and Patrick joined forces in 2010, creating food together has been part of their ongoing love story – starting with their courtship and now in business with KP Kitchen Taiwan.

Why start a baking company in Taiwan?

WWe started KP Kitchen Taiwan to bring the enjoyment of baking and cooking into the homes of both expats and Taiwanese customers alike. We’ve lived in Asia for around 9 years and learned to adapt our methods to an Asian kitchen without a full-sized oven.

We aim to make North American baking and cooking as easy as possible in a toaster oven, microwave or stovetop with the convenience of smaller sized portions and the assurance of quality locally-available ingredients. Most of all, we delight in sharing our love of baking and cooking with our family, friends - and now - you!

Why Taiwan? Why Yilan?

A chance opportunity brought us to Taiwan nearly four years ago. We loved the city life of Taipei for the first three years but the dream had always been to move to the countryside. Recently we took the leap and moved to Yilan County which gives us the best of both world: easy access to the big city while we enjoy the slower pace of living among the rice fields.

Why do you celebrate North American holidays in Taiwan?

Cos we’re North American and we love the holidays: Easter in the spring, our national holidays in early July, Halloween and Thanksgiving in the fall and ending the year with Christmas. So why not join us and bake up some of our favourite seasonal traditions right here in Taiwan.

 

Products

Are your products imported?

All of our products are proudly made in Taiwan.

What are DIY Micro Mixes?

Our DIY Micro Mixes make authentic tasting cake in the microwave in less than 5 minutes. They’re easy to make with very limited equipment at home, work or school. We’ve made the recipe egg-free so they are suitable for both vegetarians and vegans. You just need to add oil and your choice of milk or milk alternatives. They’re a perfect treat for one for an afternoon snack or an after-dinner craving.

What do I get in a retail box?

This box inclused four packets with all the dry ingredients you need to make four individual mug cake. Each box also includes a 15 ml reusable spoon for measuring out the “wet” ingredients.

What do I get in a gift set?

This box includes everything you need to make two DIY microwave cakes – just add oil and milk or non-dairy milk alternative.

Gift set includes:

  • A stylish mug which says “Life is better with cake!”
  • Two packets vegan DIY Micro Mix
  • A reusable 15 ml spoon for measuring your oil and milk or non-dairy milk alternative
  • Fun décor cards for decorating your cakes

How do I make a microwave cake? How do I use a DIY Micro Mix?

It’s so easy…really! Two minutes from opening the mix packet to pulling your mug cake out of the microwave. The toughest part is waiting a few minutes before your freshly baked mug cake is cool enough to eat.

  1. MIX 1 packet of DIY Micro Mix with 30 ml milk and 15 ml oil into a microwave-safe mug or dish (minimum 300 ml). Stir well for 60 seconds until smooth and shiny.
  2. MICROWAVE on high for 60 seconds in the center of an 800-watt microwave. If cake looks sticky on top, microwave for an extra 10 seconds.
  3. MMM… Wait 2 minutes for the cake to cool before you enjoy your DIY Micro Mix cake!

What other ingredients do I need to buy?

You will need to buy the “wet” ingredients - milk and oil - which you probably have stocked in your kitchen already.

What type of microwave should I use? How long should I microwave my microwave cake?

The Micro Mix are ideal for 800W microwaves. For a 1000-watt microwave, reduce the cooking time to 50 seconds. For a 600-watt microwave, add 10-20 seconds.

How to I know the wattage of my microwave?

The wattage of a microwave is usually found on the back of the microwave or in the instruction manual. You can also test the strength of your microwave by following these easy steps.

Do I need an oven?

Absolutely not, as the name suggests these DIY Micro Mixes are made in the microwave. We strongly recommend that you do not try making them in the oven as the recipe has been specially adapted for microwave baking.

Do I need a baking pan?

You don’t. You can use your own microwave safe mug or dish of 300 ml (10 oz) or more.

What other equipment do I need?

Aside from a microwave, you will need:

  • A microwave safe mug or dish of 300 ml (10 oz) or more
  • A fork or chop stick for mixing the ingredients together
  • A spoon for enjoying your freshly made DIY microwave cake
  • A 15 ml reusable measuring spoon for the “wet” ingredients is included in each box

What flavors of DIY Micro Mix can I buy?

You can pick your favorite flavor between classic vanilla cake and rich chocolate cake.

What are the serving suggestions?

We suggest you top your vanilla microwave cake with whipped cream and colorful sprinkles. For your chocolate microwave cake, we’d add a scoop of ice cream and fruit or chocolate sauce.

What else can I make with my DIY Micro Mix?

While both the vanilla and chocolate cake flavours are great on their own, there are many ways that you can turn your microwave cake into something extra special. For recipe ideas using our DIY Micro Mixes, check out the microwave cake recipes on our blog.

Where do you source your ingredients?

Our products are made with a commitment to high quality ingredients sourced within Taiwan. Some of these ingredients may be imported, like our cocoa powder from Malaysia, and all have been through the rigorous standards for imported products that Taiwan food safety standards require.

We also value freshness - without using any extra chemicals or preservatives. We use aluminum-free baking powder and we don’t add any artificial preservatives or anti-caking ingredients. As a result, some clumping of the dry mix may occur, but this won't affect your results. Break up any lumps with a fork before adding the dry mix to the wet ingredients.

Ingredients lists can be found on the individual product box and under product descriptions on our online store.

Is your DIY Micro Mix suitable for vegetarians/vegans?

Absolutely! All the ingredients in our DIY Micro Mix cake mix are vegetarian and vegan-friendly. If you’d prefer to make your microwave cake vegan, we recommend using non-dairy milk (preferably unsweetened) and neutral vegetable oil or melted coconut oil.

Is your DIY Micro Mix organic?

Our DIY Micro Mix are made with high-quality ingredients, however they are not organic.

Is your DIY Micro Mix gluten free?

Our DIY Micro Mix are made with wheat flour.

Check our product pages on our online store for an ingredient list for each mix.

I’m allergic to… What about food allergies?

Our production facilities are used to make both packaged products and ready-to-eat products which may contain milk or milk-based ingredients, eggs, tree nuts (e.g. almonds, walnuts, pecans), peanuts, wheat, and soy. As a result, we cannot guarantee our products to be free of these and other food allergens.

If you have any other questions about potential food allergens or dietary requirements, please contact us.

Eating out is cheap and convenient. There are restaurants and bakeries everywhere. Why should I cook/bake for myself at home?

Aside from being fun, cooking and baking at home gives you more control over what you eat. When you make your own food, you can make healthier choices, use quality ingredients, and avoid extra preservatives and additives often found in premade food.

 

Storage and Shelf Life

Our DIY Micro Mixes have a shelf life of eight months.

All products are made fresh and sold within six weeks of production, unless advised. Although the shelf life of the individual ingredients is usually much longer, our commitment to freshness means that we maintain a eight-month shelf life. Products should be used by the use by date on the box.

All unopened products should be stored in cool and dry conditions. Once any inner packaging has been opened, the contents should be used immediately.

Our products do not include any extra artificial preservatives or anti-caking ingredients. As a result, some clumping of the dry mix may occur. This won't affect your results as long as the lumps are broken up. Break up any lumps with a fork before adding the dry mix to the wet ingredients.

 

Getting Started in the Kitchen

How can I get help if I have any baking questions or problems?

We encourage you to take a photo of your DIY microwave cake and post it on Facebook or Instagram. Don’t forget to tag #kpkitchentaiwan so we can see what you’ve been making.
You’re also welcome to post any general baking questions or problems you may be having on our Facebook page. Other bakers can learn from your experiences too, and perhaps they have some ideas or suggestions that will help you for the next time.
If you’d prefer to contact us privately, you’re also welcome to message is through Facebook Messenger or email us at madefresh@kpkitchen.tw.
Note: We’ll be available to give feedback or answer your questions Monday to Friday from 10 am to 6 pm.

Are your instructions in English? Are your instructions in Chinese?

Of course! All our product instructions are in both Chinese and English as well as all our recipes, tips, and articles on our blog.

I’ve never baked before. Where should I start?

Our DIY Micro Mixes have been created with beginners in mind for easy and convenient baking experiences. 

Before you start baking and cooking, read the recipe from start to finish, including any helpful tips, make sure you have all the wet ingredients, and remember to preheat the oven if you’re using it.

I’ve been baking or cooking for years. Where can I find some new recipes?

Our products have been made with love and, of course, are great additions to your kitchen collection just as they are. If you’re ready to get a little more adventurous in your cooking and baking activities, we have a collection of inspirational recipes for baking beyond the box to use our mixes in new ways.

I want to bake or cook with my kids. What should we make?

Baking or cooking with our mixes are an ideal kitchen activity for parents and kids of all ages. They’re quick and easy-to-make, tasty, and require minimal equipment – perfect for kids to enjoy time in the kitchen with mom or dad. Depending on your kids’ ages, you may need to help with parts of the recipe that uses a knife and hot oven, microwave or stovetop. Yes, there may be a mess to clean up but that’s part of the fun of baking and cooking and also part of the kids’ learning responsibility as junior baker or chef.

Do you do baking classes?

We don’t, however, you can find plenty of help in your baking and cooking adventures with our recipes, videos, tips, and articles on our blog. And feel free to contact us if you have any other baking or cooking related questions.

 

Recipes & Tips

Where can I find recipe ideas?

We’re all about those recipe ideas! If you’re ready to get a little more adventurous in your cooking and baking activities, we have a collection of inspirational recipes for baking beyond the box to use our mixes in new ways for all levels of bakers and chefs.

All your recipes use box mixes. How can I make the recipes from scratch?

True, we are a box mix company after all. You’re welcome to take our inspirational recipe and make them yourself using your own base recipes. Bear in mind that our recipes are designed especially to be made in toaster ovens, so first check the yield of our recipe against the yield of your base recipe. In other words, if our recipe makes a 9x9” cake and yours makes a 9x13” cake, you will need to halve your recipe or double the additional ingredients in our recipe.

What is a “cup”? What is a “tablespoon”? What is a “teaspoon”?

If only I had a dollar for every time I’m asked this... North American baking uses standard “cup” and “spoon” measurements. It’s really important to use this standard measurement or the equivalent milliliters for the best results when you’re baking.

1 cup = 240 ml

½ cup = 120 ml

¼ cup = 60 ml

1 table spoon = 15 ml

1 teaspoon = 5 ml

Can I substitute…instead of…?

We get asked a lot about substitutions. Baking is essentially chemistry, so as with chemical reactions even the smallest variation can result in big changes in the final products - although hopefully none of the volcanic explosions you experienced in high school chemistry class. We’ve created these products to produce a very specific and tasty baking outcome.  The first time you make any of our products we highly recommend that you follow the instructions on the box without making any variations or substitutions, otherwise the result may be quite different from how we intended. In short, follow the recipe and you’ll be sure to have a tasty treat in the end.

We do however understand that more experienced bakers may want to add a little variety to the mix so we have created dozens of recipes on our blog for baking beyond the box. We also continue to work on substitutions for vegetarian and vegan bakers and we publish our tried and tested substitutions on our recipe blog too.

 

Orders & Delivery

How can I pay for an order?

We accept LINE Pay, Taiwanese Visa and MasterCard and ATM transfers.

Do you have a minimum order?

We have no minimum order, so if you’re low on your favourite baking or Spice Mix, you’re can order it immediately.

How do you deliver orders? What is the shipping fee? How long does it take to deliver?

We deliver using Chunghwa Post. The delivery address in Chinese and a phone number required for all orders shipped by Chunghwa Post. If you prefer evening delivery please advise us when placing your order.

Shipping is a standard 90 NT to anywhere in Taiwan on orders under 960 NT. Free shipping to anywhere in Taiwan applies to orders of 960 NT and above. No orders for international delivery will be accepted.

Orders are usually packaged and shipped the working day after the order is made and the customer will be notified when the order is shipped. Orders should take 3-5 days after the order date to arrive, unless notified on our website or Facebook page.

Where is my order?

Orders are usually packaged and shipped the working day after the order is made and the customer will be notified when the order is shipped. If the order does not arrive within 5 working days of the shipment date, please notify us so that we can follow up with the shipping vendor concerned.

How can I contact you? Do you have a physical store I can visit?

We’re based in Yilan County. We don’t have a physical store because it’s so easy for us to deliver online orders to you across Taiwan.

Our online store, blog and social media pages are open 24 hours. Our standard working hours for processing your orders and answering your questions are Monday to Friday 10:00 – 18:00, excluding Taiwan public holidays or as notified through our website.

Aside from your online store, where can I buy your products?

We attend special events and markets across Taiwan, as well as offering our products through selected partners from time to time. Follow our Facebook page for announcements.

What if the product I want is out of stock?

Some of our products are really popular and others may be seasonal. If your favourite baking or Spice Mix is out of stock, please contact us for our next production run. If we get enough enquiries, we may plan a special production run.

What can I do if I have a problem with a product?

Our products are made with a commitment to freshness and quality. Our products should be used by the use by date found on the outer box. Any opened inner packages should be used immediately.

As with all food products in Taiwan, no returns or exchanges are accepted on any baking/spice/drink mixes or used baking supplies for any reason. Please check our Returns Policy for more details. If there is a problem with a product, please contact us.

 

Events & Causes

We are thrilled to support some awesome community groups in Taiwan, including:

If you are involved with a community group that is looking for support for an event or fundraiser, please contact us.

 

Media

We have been featured or mentioned in the following:

 For media purposes, please use the following key information:

For media related enquiries, please contact us.